Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to cheers@atoietmoi.com.
- All
- Pre Sale Questions
- After Sale Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Yes, Please use code: 15off to get 15 Pounds off for your first order
For Bags: A luxury velvet dust bag, a thank you card, a free gift are included. For Jewellwey: A luxury velvet pouch, a jewellery, a thanks you card are included. All items are carefully Packed in recyclable hardbox.
Yes, we offer 30 Days return and refund service.
Yes, we are an eligible partner of PayPal and majoy credit card service provider. All payments are secure and all transactions are in GBP. We accept all major credit and debit cards.
We only partner with luxury Ateliers to make each piece. For example, our bags are made in Spain and India by the manufatories who also work with luxury brands. Our jewellery are made in Europe, India, and South Korea.
Yes, except Sunday. Please leave us message or email us and we will get back to you within 24H.
No. we cover all tax & duties
After Sale Questions
For UK customers, we will provide you a pre-paid shipping label. Once we receive your returned parcels with their original conditions, we will issue you full refund within 7 business days. For other countries, please contact us: orders@atoietmoi.com for further instructions
We offer 2 Year FREE warranty for all our items except the "Gem Wisper" collection which has life warranty. We can repair the items free of charge within the warranty period. Just contact us orders@atoietmoi.com for further instructions